FXTM Review

FXTM is the retail brand of the Exinity group, and 2026 rewrote what that means. The CySEC licence held by ForexTime Ltd was voluntarily renounced, and Exinity UK Ltd — the FCA-regulated company trading as FXTM UK — stopped its trading services on 7 April 2026, closed account access on 17 June and returned client money. A broker that a year ago could be described as tier-1 regulated no longer is.

What remains is Exinity Limited in Mauritius, holding Investment Dealer licence C113012295 from the Mauritius FSC and FSP 50320 from South Africa's FSCA, plus Exinity Capital East Africa Ltd, licensed by Kenya's Capital Markets Authority as a non-dealing online forex broker (licence 135). Exinity Global Financial Services LLC in Dubai holds a UAE Category 5 permission (20200000270), which is the regulator's marketing and client-introduction category rather than a licence to hold client money. For a retail trader that means segregated accounts and negative balance protection, but no investor compensation scheme and no FCA or CySEC ombudsman behind the account.

The ladder is wide. Micro asks $30 and quotes from 1.7 pips on MT4 with no commission. Rewards Plus ($100) and Rewards ($200) run on MT4 or MT5 from 1.5 and 0.9 pips, again commission-free. Advantage needs $500 and quotes from 0.0 pips with commission between $3.50 and $35 per lot depending on the instrument, and Advantage Stocks ($200) prices share CFDs from four cents with no commission. The commission-free tiers are the ones most clients land on, and at 0.9 to 1.7 pips on EUR/USD they are not cheap. Leverage is set by account type as well as by entity: up to 1:5000 on the Rewards tiers, 1:3000 on Advantage and 1:1000 on Micro.

Non-trading costs deserve a hard look. FXTM charges $10 a month once an account has been inactive for three consecutive months — one of the shortest grace periods in the industry, and a recurring complaint in public reviews. Card withdrawals cost around $3, e-wallets are free, and wire transfers carry the usual correspondent fees. Swap-free Islamic accounts are available.

MetaTrader 4 and MetaTrader 5, on desktop, in the browser and through the FXTM Trader mobile app, which is one of the better-built broker apps. There is no proprietary desktop platform and no cTrader. FXTM layers its own MT4 indicators, a set of calculators and an advanced charting package on top of the standard terminals.

The instrument list is genuinely broad for a MetaTrader shop: around 50 currency pairs, 300+ share CFDs, 17 indices, ten-plus commodities and a dozen cryptocurrencies, with UAE stock CFDs added for the Gulf audience. What is gone is FXTM Invest, the copy-trading service the broker was known for, discontinued in 2024 with nothing put in its place — a real loss if passive following was why you were looking here.

Funding runs through Visa and Mastercard, bank transfer, Skrill and Neteller, crypto, and local rails that matter in FXTM's core markets — M-Pesa in East Africa among them. FXTM does not charge deposit fees, although deposits under $30 can attract a small charge. E-wallet withdrawals are often processed within the hour; wires take three to five business days.

Withdrawals are where the complaint volume sits. The recurring pattern in public reviews is not refusal but friction: documents rejected and re-requested, verification loops, and payouts that take longer than the published times. Keep your KYC file current, withdraw to the method you funded with, and expect the first withdrawal to be the slow one.

Support is reachable by live chat, email, callback and an unusually long list of messengers — WhatsApp, Telegram, Viber and Facebook Messenger — in English, Arabic, Chinese, Spanish and other languages. Phone lines run on weekdays, roughly 08:00 to 20:00, and weekend cover is thin.

One thing FXTM does better than most: it answers its critics. Trustpilot records replies to 93% of negative reviews, usually within two days. That does not fix a delayed withdrawal, but it does mean complaints are engaged with rather than ignored.

FXTM has been trading since 2011, founded by Andrey Dashin, and claims more than a million clients across 150+ countries. That scale is real, and so is the reputational cost of it: Trustpilot's weighted TrustScore is 2.5 out of 5 across more than 1,100 reviews, while the all-time split is friendlier at 45% five-star against 26% one-star; the distance between the two is the weight Trustpilot gives recent reviews. The profile is built on withdrawal delays, verification rejections, account restrictions and the inactivity fee. There are no regulator warnings against the firm.

The bigger story of 2026 is the retreat from regulated Europe. Giving up a CySEC licence and closing an FCA entity is a strategic choice, not an enforcement outcome, and FXTM has been open about it — but it moves the broker from the tier-1 column to the offshore one, and the rating here moves with it.